Every Chat Is Answered Promptly, Every Complaint Is Handled.
A combination of AI chatbots and a team of live agents keeps your Shopee, Lazada, and TikTok Shop stores responsive around the clock—so no potential buyers walk away just because their messages aren’t answered quickly enough.
Delayed Chat Responses = Lost Sales
Buyers don't want to wait
I asked at 11 p.m., but didn't get a reply until the next morning—by then I'd already bought it at the store next door.
Complaints are piling up
The store's rating has dropped, causing potential new buyers to hesitate before checking out.
The customer service team is overwhelmed
When things get busy—especially during a major campaign—messages come in faster than we can reply to them.
Marketplaces also play a role in the evaluation
The speed at which you respond to chats affects your store's visibility. Slow responses = reduced reach.
Every unresolved chat quietly erodes conversion rates and ratings. That’s where AHA comes in.
Two Layers of Protection: 24/7 AI + a Human Team
AI Chatbot — 24 Hours a Day
Active every day, all day long. Trained with product knowledge from each of your product descriptions, and can be supplemented with brand-specific knowledge. Integrated with Shopee, Lazada, TikTok Shop, and others.
Live Agent — 8:00 a.m.–6:00 p.m.
Our team of human representatives handles complex questions and provides the personal touch that bots can’t replace—available every day.
Complaint Resolution
Every complaint is handled through a structured reconciliation process to maintain high customer satisfaction. Everything can be monitored on the AHAbot Dashboard.
One Service, Your Store Is Always Responsive
24-Hour Chat Support
No buyer's questions are left unanswered overnight.
Trained AI Chatbot
Trained using your product descriptions + brand-specific knowledge.
Daily Live Agent Team
Human touch (8:00 a.m.–6:00 p.m.) for matters requiring empathy and judgment.
Complaint Resolution
Complaints are handled systematically to maintain high levels of satisfaction.
Monitoring on the Dashboard
Every complaint can be tracked transparently on the AHAbot Dashboard.
All Marketplaces
Shopee, Lazada, TikTok Shop, and others in a single workflow.
The High Standards We Uphold
Some of it we guarantee in writing; some of it we present as-is as a track record—without any exaggerated claims.
50% Management Fee Guarantee
If we fail to meet the marketplace’s response rate standard (a minimum of 90%), you’ll receive a 50% refund of the management fee. We bear the risk—not you.
Average Satisfaction Above 4.8
Our complaint resolution process helps keep our store’s rating healthy. This figure represents our average track record—not a written guarantee—and we’re presenting it as is.
Real Results from the Brands We Manage
Partner Case Study — Coming Soon
"Before vs. after" results from the original brand: chat response speed, reduction in complaints, or increase in store ratings.
Partner Testimonials — Coming Soon
Quotes from actual partners, along with permission to use their names and logos.
Why Brands Choose AHA Commerce
As one of Indonesia’s leading e-commerce enablers, AHA Commerce proprietary AI technology— AHAbot, developed since 2017—with a large, proven customer service team. Responsive support is about more than just politeness: prompt chat responses and effective complaint resolution help maintain ratings, build trust, and drive repeat sales.
Want to know how AHAbot increase GMV online GMV on Shopee while reducing marketing costs?
Learn About AHAbot AI MarketingFrequently Asked Questions
Don't Let a Single Chat Slip By.
Activate 24-hour customer support from AHA Commerce AI chatbot + live agent, with a written guarantee. Schedule a free store audit, and we’ll show you a simulation for your brand.