AHA Commerce Privacy Policy
Effective Date: September 18, 2024
1. Introduction
Welcome to AHA Commerce ("we","us", or"our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our chatbot integrated with Instagram Messenger.
By using our chatbot services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree to these terms, please do not access or use our services.
2. Information We Collect
2.1 Personal Information
During the course of interacting with our chatbot, we may collect personally identifiable information (collectively"Personal Information"):
Name and Instagram Username: To personalize your experience and greet you appropriately.
Contact Information: Such as your email address or phone number, if you provide it voluntarily.
Messages and Feedback: Any information you provide during the conversation, including questions, feedback, or other details.
Transaction Information: Details about purchases or transactions you make through our services, if applicable.
2.2 Usage Data
We may automatically collect information about how you access and use our chatbot ("Usage Data"):
Interaction Log: A record of your conversation with the chatbot.
Timestamp: The date and time of your interaction.
Device Information: Information about the device and internet connection you are using, including device ID, operating system, and browser type.
Analytical Data: Data collected through analytics tools to monitor and analyze chatbot performance and usage trends.
2.3 Cookies and Similar Technologies
Our chatbot may use cookies and similar tracking technologies to improve your experience. These technologies help us understand user behavior and improve our services.
3. How We Use Your Information
AHA Commerce uses the information collected for various purposes:
Providing and Maintaining Services: Facilitate the use of chatbots and provide customer support.
Personalization: Customizing your experience by showing you products, services and content that match your interests.
Communications: Sending you updates, newsletters, marketing materials and other information that may be of interest to you.
Analytics and Improvement: Analyzing Usage Data to improve the functionality and user experience of our chatbot.
Compliance and Protection: Enforce our terms and conditions, comply with legal obligations, and protect the rights, property, or safety of AHA Commerce, our users, or others.
4. Disclosure of Your Information
We may share your information in the following situations:
4.1 Service Provider
We may employ third-party companies and individuals to facilitate our services ("Service Providers"), perform service-related tasks, or assist us in analyzing how our services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are required not to disclose or use it for any other purpose.
4.2 Legal Obligations
AHA Commerce may disclose your Personal Information in the good faith belief that such action is necessary to:
Comply with legal obligations.
Protect and defend the rights or property of AHA Commerce.
Prevent or investigate possible errors in connection with the service.
Protect the personal safety of users or the public.
Protects against legal liability.
4.3 Business Transfer
In the event of a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and is subject to a different Privacy Policy.
5. Data Security
We implement commercially reasonable security measures to protect your Personal Information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your data, we cannot guarantee its absolute security.
6. International Data Transfer
Your information, including Personal Information, may be transferred to and stored on computers located outside of your state, province, country or governmental jurisdiction where data protection laws may differ. By providing your information, you consent to this transfer.
7. Your Rights and Choices
7.1 Access and Correction
You have the right to access, correct or update your Personal Information at any time. Please contact us at [Your Contact Information] to exercise these rights.
7.2 Unsubscribe from Communications
You may unsubscribe from promotional communications from us by following the unsubscribe instructions provided or by contacting us directly.
7.3 Data Deletion
You may request deletion of your Personal Information. Please note that we may need to retain certain information for legal or administrative purposes.
7.4 Do Not Track Signal
Our service does not respond to Do Not Track signals. You can enable or disable Do Not Track by adjusting your web browser settings.
8. Children's Privacy
Our chatbot services are not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe that your child has provided Personal Information to us, please contact us immediately.
9. Third Party Links
Our chatbot may contain links to third-party web sites or services that are not operated by AHA Commerce. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions, concerns or comments about this Privacy Policy, please contact us:
Email: sosmed@ahacommerce.net
Address: GoWork - Central Park Mall, Letjen S. Parman St Level LG, Unit L109-114, South Tanjung Duren, Grogol petamburan, West Jakarta City, , Jakarta 11470