AHA Commerce Privacy Policy

Effective Date: September 18, 2024

1. Introduction

Welcome to AHA Commerce ("we", "us", or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our chatbot integrated with Instagram Messenger.

By using our chatbot service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with these terms, please do not access or use our service.

2. Information We Collect

2.1 Personal Information

During interactions with our chatbot, we may collect personally identifiable information (collectively referred to as "Personal Information"):

  • Name and Instagram Username: To personalize your experience and address you appropriately.

  • Contact Information: Such as your email address or phone number, if you provide it voluntarily.

  • Messages and Feedback: Any information you provide during conversations, including questions, feedback, or other details.

  • Transaction Information: Details about purchases or transactions you make through our service, if applicable.

2.2 Usage Data

We may automatically collect information about how you access and use our chatbot ("Usage Data"):

  • Interaction Logs: Records of your conversations with the chatbot.

  • Timestamp: The date and time of your interaction.

  • Device Information: Information about the device and internet connection you are using, including device ID, operating system, and browser type.

  • Analytics Data: Data collected through analytics tools to monitor and analyze the performance and usage trends of the chatbot.

2.3 Cookies and Similar Technologies

Our chatbot may use cookies and similar tracking technologies to enhance your experience. These technologies help us understand user behavior and improve our services.

3. How We Use Your Information

AHA Commerce uses the collected information for various purposes:

  • Providing and Maintaining Services: Facilitating the use of the chatbot and providing customer support.

  • Personalization: Customizing your experience by displaying products, services, and content that match your interests.

  • Communication: Sending updates, newsletters, marketing materials, and other information that may be of interest to you.

  • Analytics and Improvement: Analyzing Usage Data to improve the functionality and user experience of our chatbot.

  • Compliance and Protection: Enforcing our terms and conditions, complying with legal obligations, and protecting the rights, property, or safety of AHA Commerce, our users, or others.

4. Disclosure of Your Information

We may share your information in the following situations:

4.1 Service Providers

We may employ third-party companies and individuals to facilitate our services ("Service Providers"), perform service-related tasks, or assist us in analyzing how our services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Legal Obligations

AHA Commerce may disclose your Personal Information in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.

  • Protect and defend the rights or property of AHA Commerce.

  • Prevent or investigate possible wrongdoing in connection with the service.

  • Protect the personal safety of users or the public.

  • Protect against legal liability.

4.3 Business Transfer

In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We implement commercially reasonable security measures to protect your Personal Information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your data, we cannot guarantee its absolute security.

6. International Data Transfer

Your information, including Personal Information, may be transferred to and stored on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By providing your information, you consent to this transfer.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, correct, or update your Personal Information at any time. Please contact us at [Your Contact Information] to exercise these rights.

7.2 Unsubscribe from Communications

You can unsubscribe from promotional communications from us by following the unsubscribe instructions provided or by contacting us directly.

7.3 Data Deletion

You can request the deletion of your Personal Information. Please note that we may need to retain certain information for legal or administrative purposes.

7.4 Do Not Track Signals

Our services do not respond to Do Not Track signals. You can enable or disable Do Not Track by adjusting your web browser settings.

8. Children's Privacy

Our chatbot service is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe that your child has provided Personal Information to us, please contact us immediately.

9. Third-Party Links

Our chatbot may contain links to third-party websites or services that are not operated by AHA Commerce. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, please contact us:

  • Email: sosmed@ahacommerce.net

  • Address: GoWork - Central Park Mall, Letjen S. Parman St Level LG, Unit L109-114, South Tanjung Duren, Grogol petamburan, West Jakarta City, , Jakarta 11470