Lazada Assesses AHA Commerce's Performance as Excellent

Jakarta, Indonesia, October 1, 2020 - AHA Commerce became the first Lazada Partner Enabler to receive a Certificate of Excellence with a rating of 2 Stars. In less than 3 months, Lazada Indonesia assessed AHA Commerce's performance as increasingly excellent, having previously received a 1 Star award on July 28, 2020. AHA Commerce topped the rankings as Top Performing Lazada Partner Q3-2020. What are the differences made by AHA Commerce so that its performance is considered to be improving?

Not in years, but AHA Commerce proves that every moment counts to grow every brand that trusts AHA Commerce. There are various criteria that have improved performance over the past 3 months, both quantitatively and qualitatively.

There is no seller rating below 95%. "Excellent service, loyal customers," AHA Commerce truly believes in this principle so that quality service becomes a priority in managing client brands. If the brand continues to grow and brand loyalty also increases, then AHA Commerce has succeeded in its mission to empower brands and make a difference in this competitive digital market.

This excellent service is also complemented by on-time delivery which has increased from 95% to 97%. No matter how small the percentage increase is, it is still progress that AHA Commerce continues to strive for. Giving our best even in simple things that seem insignificant, but they say little by little becomes a hill, right?

In addition to being fast, AHA Commerce also maintains accurate delivery of goods, so the return rate remains very low. Some of the service qualities that Lazada also rated as improved are the low rate of purchase cancellation and the speed of chat replies. AHA Commerce ensures that potential buyers don't move on to other stores by providing quick responses to customers who ask questions.

Not only quantitatively, but qualitatively AHA Commerce has also managed to maintain positive feedback , participation in various Lazada activities, use of Dingtalk, and effort in every project in collaboration with Lazada.

From #ZeroToHero, AHA Commerce aspires to help local brands become international, and this can be achieved if AHA Commerce together with brands are loyal to give the best even in small things.

As Andre Arlis Chouwanto, Chief of Relationship Officer of AHA Commerce, said, "We always give 110% for customer satisfaction and #TogetherWeGrow!"

Increase your online store sales by providing exceptional customer service. Register your brand now and make a difference in the digital market with AHA Commerce.